Six Sigma as a Management System
Six sigma is a data driven approach and a methodology to eliminate defects from a process it may be a manufacturing process or a service process. Six sigma was introduced by Bill Smith and Mikel J Harry while working at Motorola in 1986. Jack Welsh launches it central to his business strategy at General Electric in 1995. Six sigma identify and remove the causes of defects and minimize variability in manufacturing and business processes and thus improve the quality of the process. Several scholars / writers define six sigma in different ways. It can be defined as a Problem solving methodology, as a metric, as a philosophy and as a management system. Six sigma as a Problem solving methodology: Six sigma as a problem solving methodology established in organization to improve the critical parameters or process of the organization and the departments of the organization. All the important performance indicator of the organization needs to produce the flawless results for the